Published by ChinaMNC · Rudong

Jiangsu Streamlines Local Government Services for Businesses

Jiangsu province has launched an integrated reform of local government services, combining a single platform, comprehensive windows, and unified management to simplify procedures for companies, including foreign-invested enterprises.

Jiangsu’s New Integrated Reform for Local Government Services

In a move that could simplify administrative procedures for companies operating in China, Jiangsu Province has introduced a major reform of its local government service system. The reform, led by the Provincial Data Bureau together with the Provincial Department of Civil Affairs and seven other departments, aims to create a more integrated and efficient approach to handling government affairs at the grassroots level. For foreign founders, this signals a continuing effort to reduce administrative friction and improve the business environment.

The reform is built around three core components: “one platform processing,” “one comprehensive window service,” and “integrated management.” These measures are designed to adapt to the digital and intelligent transformation of government services. The initiative follows earlier efforts that began in August 2024, when Jiangsu started implementing a “one platform processing” reform for high-frequency matters at the grassroots level.

Background: The “One Platform Processing” Reform

Since August 2024, Jiangsu has been connecting high-frequency service items from six provincial departments—including civil affairs, human resources and social security, and medical insurance—into a single platform under unified standards. According to the source, the platform now covers 88 local service items and 100 service applications. It has achieved full coverage across all townships (subdistricts) and villages (communities) in the province, with cumulative handling of over 3 million cases.

This earlier phase focused on centralizing frequently used services. The new integrated reform expands on that foundation by deepening the “one platform processing” approach, introducing comprehensive window services at convenience service halls, and implementing integrated management for window staff.

Key Changes Under the Integrated Reform

The reform introduces several practical changes that affect how businesses and individuals interact with local government services. For foreign founders, understanding these changes can help when navigating permits, registrations, and ongoing compliance.

1. Expansion of the “One Platform”

Jiangsu is adding more service items and applications to the grassroots platform. Newly integrated items include an application for basic living allowances for children in difficult circumstances. Additionally, 20 new service applications have been added, such as inquiries about unit social insurance information and benefit payment information. These additions aim to provide one-stop query and processing convenience for residents and businesses.

Furthermore, the reform integrates departmental private networks and systems deployed at the grassroots level. This allows comprehensive window staff to log into the grassroots platform through the new generation of the electronic government extranet to conduct business processing. This integration is intended to reduce burdens and empower local staff, which can translate into faster and more consistent service for companies.

2. Comprehensive Window Service at Convenience Halls

The reform refines the list of grassroots government service items to create a “single account” of local service matters, laying the foundation for standardized, refined, and precise government services. High-quality comprehensive service windows are being promoted. Based on the service items and applications provided by the grassroots platform, highly related business matters are integrated into comprehensive windows to offer integrated, categorized, and comprehensive services.

Local areas are encouraged to use comprehensive windows to implement county-wide processing of high-frequency matters and to provide remote off-site agency services through methods such as “cloud comprehensive windows.” For foreign founders, this could mean that certain procedures can be handled without visiting a specific local office, potentially saving time and travel.

3. Integrated Management of Window Staff

To support standardized and efficient services, the reform promotes integrated and standardized management of comprehensive window staff by convenience service centers. This includes clarifying the service items and content of comprehensive windows, optimizing business processes, formulating service standards, and conducting business training. Consistent staff training and clear standards can lead to more predictable and professional interactions for companies using these services.

Timeline and Implications for Foreign Founders

The reform is scheduled to be completed by the end of 2027, with the goal of forming a closed-loop management system for grassroots government services that better serves enterprises and the public. For foreign founders registering or operating a company in Jiangsu, this reform is part of a broader trend toward digitalization and centralization of government services. While the article does not provide specific guarantees for foreign-invested enterprises, the measures aim to improve overall service efficiency and accessibility.

Foreign founders should note that the reform focuses on grassroots-level services, which often include matters such as social insurance inquiries, benefit applications, and other local administrative procedures. As the platform expands, more services may become accessible through a single online or physical window. However, it is important to stay informed about local implementation details, as procedures may vary by locality.

To benefit from these changes, foreign founders should ensure their company’s registration and social insurance information are up to date, as the platform will facilitate queries and processing. They may also inquire at local convenience service halls about the availability of comprehensive windows and remote services for specific business matters.

Conclusion

Jiangsu’s integrated reform of grassroots government services represents a significant step in streamlining administrative processes. By consolidating service items onto a single platform, offering comprehensive window services, and standardizing staff management, the province aims to reduce burdens on both citizens and businesses. For foreign founders, this could mean a more efficient and transparent experience when dealing with local government affairs. As the reform rolls out through 2027, keeping abreast of local developments will be key to leveraging these improvements.

This summary is based on information published by the relevant Chinese government website and is general information, not legal or tax advice.